Resolve common record problems

Problem	User action
Record missing or list blank	Clear filters, confirm organisation and check loading errors. Ask for access review before concluding records were deleted.
Owner absent from the chooser	Confirm an eligible active sign-in account exists; a directory person/external contact is not necessarily a selectable owner.
Cannot edit status	Use the workflow action appropriate to the current state. Ask for the required permission if needed.
Business unit label exists but staff still cannot see the record	Maintain formal unit/programme responsibility and scoped assignments separately.
Variation does not alter totals	Confirm it is approved, belongs to this parent and contains the intended delta.
Renewal still overdue	Check actual expiry/review dates and evidence, not only workflow state; check scheduled processing with support if necessary.
Training percentage seems too high	Review mandatory course groups, account group membership and whether expiring completions count in the calculation.
Save timed out	Reopen the record to check whether the save occurred before retrying.
Dropdown is clipped or page overflows	Record field name, browser and viewport/zoom; capture a redacted screenshot. Try normal zoom and keyboard selection as a temporary workaround.