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People and contacts

Maintain an internal person

P011 min readUpdated 28 October 2026

Who: A user with personnel permissions. Entry: People & contacts > Internal people.

  1. Search for the person before adding a duplicate.
  2. Enter full/preferred name, staff reference, relationship to the organisation, position, department/business unit and start/end dates as applicable.
  3. Enter work contact details. Record private information only when needed and permitted by your organisation.
  4. Optionally link an existing sign-in account. Save and check the person detail.
  5. Use the person's Contacts, Credentials, Notes, Attachments and History sections for their respective information.

Complete when: The person is identifiable and their record is accurate. A person can exist without a sign-in account. Linking one does not create it, invite the person or grant any permission. Do not assume a “Private details” heading alone creates field-level access separation; personnel access must be reviewed by the administrator.