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Help Centre
A practical next step

Let’s work through it.

Start with a common issue, or put together the details your support team needs.

Having trouble signing in?

Identify whether the issue is your network, Microsoft account or application permissions.

Read the guide

Something doesn’t look right?

Check missing records, ownership, variations and date-driven statuses.

Read the guide

Files or search not working?

Find the next step for evidence uploads, downloads and document intelligence.

Read the guide

Prepare a support request

Build a clear summary to share through your agreed support channel. Preparing a summary does not save or send it.

Leave out passwords, access tokens and unnecessary personal or confidential information. For an urgent incident, use your organisation’s designated urgent contact.